Online Support Centre

Service	Status	Duration	Next update
Dial		166 Days 12 Hrs 10 Mins
Anytime		166 Days 12 Hrs 10 Mins
Broadband		7 Days 19 Hrs 10 Mins
Email		18 Days 9 Hrs 42 Mins
Webspace & FTP		166 Days 12 Hrs 10 Mins
Newsgroups		-1 Days 23 Hrs 9 Mins
Support services		14 Days 22 Hrs 52 Mins
My Account		0 Days 22 Hrs 9 Mins

: General Information
: Planned Maintenance

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Service Status

Title of Message: Usenet Access (51540) - RESOLVED

Created:: 16/05/2008 @ 13:00

This is an update to the previously reported problem preventing access to our news servers for some customers. A copy of the original announcement can be seen here:-
http://tinyurl.com/4fyptu

Our network engineers have since identified and resolved the cause of the problem and full service has been restored.

Please accept our apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Planned System Maintenance - Sunday 18th May 10.00pm - Monday 19th May 6.00am.

Created:: 16/05/2008 @ 10:18

Maintenance Window:-
Sunday 18th May 10.00pm - Monday 19th May 6.00am.

Service Affected:-
Customer portals and CSC access to account details.

Duration of expected customer impact:-
There will be holding pages on the customer portals from 10.00pm on Sunday until 3.00am on Monday. Staff will regain access to account details shortly after Midnight.

Detailed description of work to be performed:-
Due to maintenance taking place on our backend systems, we will need to deploy holding pages in order to ensure that there are no problems during the rollout.

Expected customer impact:-
Customers will be unable to access our website while the holding pages are in place. Our support team will still be available to answer your queries but will be unable to action any account changes during this period.

Other Notes:-
N/A

Kind Regards,

Chris Parr
Customer Support

Title of Message: Network Connectivity Problems (51290) -RESOLVED

Created:: 15/05/2008 @ 14:01

This is an update to the previously reported problems affecting connectivity to the Internet and other core services.

Service has been restored and further monitoring suggests that all underlying problems are now fully resolved.

Please accept our apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Network Connectivity Problems (51290) - UPDATE

Created:: 14/05/2008 @ 20:38

This is an update to the previously reported problems affecting connectivity to the Internet and other core services.

We believe that service has since been restored, however our network engineers will continue to monitor the situation throughout the evening.

We would like to offer our sincerest apologies for these problems and will provide a further update tomorrow morning.

Kind Regards,

Bob Pullen
Customer Support

Title of Message: Network Connectivity Problems (51290) - NEW

Created:: 14/05/2008 @ 16:57

We are currently experiencing a problem affecting a core network router in one of our London data suites.

Some customers may be having difficulty establishing a connection to the Internet, whilst others may only have intermittent access to certain websites, their email and other hosted services.

Our network engineers are working on the problem as a priority and further details will be provided as they become available.

Kind Regards,

Chris Parr
Customer Support